How can we help you?

You'll need a government-issued ID such as a National ID Card, Driver's Licence, Voter's Card, or International Passport. You may also be asked to take a selfie for facial verification.

Most accounts are verified within a few minutes. In some cases, it may take up to 24 hours if additional review is required. You'll receive an email notification once your account is approved.

Creating a Cyphalet account is completely free. There are no monthly fees or maintenance charges. Fees may apply on certain transactions such as conversions or international sends — these are always shown to you before you confirm.

Go to your Wallets page, locate your NGN Wallet, and tap Deposit. Copy the account details provided (Account Name, Account Number, Bank Name) and transfer from your Nigerian bank account. Your balance will reflect within seconds to a few minutes.

NGN deposits typically reflect within seconds to 5 minutes after your bank confirms the transfer. If your deposit hasn't reflected after 30 minutes, please contact our support team with your transfer receipt.

Yes, a minimum deposit applies to cover transaction processing costs. The minimum amount is displayed in the app when you initiate a deposit. This may vary depending on the transaction type and current settings.

First, confirm the transfer was sent to the exact account details shown in the app. If it has been more than 30 minutes, reach out to our support team via the Contact page and provide your transfer receipt or bank statement showing the debit.

Go to your NGN Wallet and tap Convert. Enter the amount you want to convert, review the exchange rate and any applicable fees, then confirm. The converted amount will appear in your USD wallet instantly.

No — exchange rates are live and update in real time based on market conditions. The rate you see at the moment you confirm a conversion is the rate applied to your transaction. There are no hidden rate markups.

Any applicable conversion fees are displayed clearly before you confirm the transaction. Cyphalet is committed to full transparency — what you see is what you pay.

On the login page at app.cyphalet.xyz, click "Forgot Password." Enter your registered email address and you'll receive a reset link. Follow the link to create a new password. The link expires after 30 minutes.

Change your password immediately via the app. Then contact our support team right away through the Contact Us page so we can investigate and secure your account.

Yes. Cyphalet partners with regulated banks to hold customer funds and uses bank-grade encryption to protect all personal data and transactions. Every account also includes 24/7 fraud monitoring.